Concho sits on a mix of older plumbing and newer builds, and our crew has pulled water out of both, which is why the truck that shows up already has the right extraction head for your situation.
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Crews staged inside Concho limits
Flat-rate quote before any equipment runs
Licensed & insured, verifiable on request
Ask a Concho homeowner who's dealt with a burst pipe at 3am and, if they called us, they'll tell you the same thing: someone answered, and someone showed up. That's the whole model.
Every Concho truck carries moisture meters, thermal cameras, and both standard and low-grain-refrigerant dehumidifiers, because a one-size drying setup doesn't work for every kind of Concho home.
Homeowners dealing with a flood are stressed enough without technical jargon, so we train our crews to explain the process in plain terms from the first phone call.
Not every water problem announces itself with a flooded floor. Most start quietly, and catching one of these signs early is usually the difference between a same-day fix and a much bigger repair.
Fresh paint over an old stain can hide the problem visually for a month or two, right up until the drywall paper backing gives out.
A smell that gets stronger after rain is a strong hint that groundwater or a foundation crack is letting moisture in during wet weather.
A hollow sound from tile that used to sound solid usually means the mortar bed lost adhesion from sustained moisture underneath.
The sound of running water when every fixture in the house is off is one of the more reliable early warnings of a hidden leak.
Bubbling near a window frame frequently traces back to a failed seal letting water in gradually.
Mold that returns after a bleach cleaning is a sign the moisture source behind it was never actually addressed.
If more than one of these sounds familiar, it's worth a professional moisture check sooner rather than later.
We don't split Flood Damage Cleanup into separate vendors for extraction, drying, and repair — one crew stays accountable for the whole job, from the first wet-vac pass to the final coat of paint.
The equipment on our trucks scales up or down to the job, but the process — assess, extract, dry, verify, repair — doesn't change.
Moisture meters classify the water as Category 1, 2, or 3 on arrival, which determines whether it's a straightforward extraction or a full contamination protocol.
Daily drying logs track humidity and surface moisture at every checkpoint, giving you documented proof of progress instead of a verbal 'it's getting there.'
Our sewage cleanup protocol follows IICRC S500 guidelines start to finish, including isolation of the affected zone and disposal documentation.
Antimicrobial treatment on studs, subfloor, and other porous surfaces happens during the drying phase, especially anywhere that stayed wet more than 48 hours.
Reconstruction starts from the actual drying documentation, not a fresh guess, which keeps the repair scope accurate.
Specialized content cleaning often saves items that looked like a total loss at first glance, which keeps replacement costs off your claim.
Four steps, no guesswork — here's exactly what happens between your call and a verified-dry structure.
A live dispatcher, not a voicemail tree, takes your call and asks a few quick questions about the source and severity so the crew rolls out prepared.
Skipping or rushing this step is how hidden moisture pockets turn into a mold problem months down the line.
Standing water comes out first with commercial extraction equipment, then air movers and dehumidifiers go to work based on the readings just taken.
Moisture readings confirm the structure meets a safe drying standard before we hand over documentation and move into reconstruction.
We built the checklist below around the actual complaints people have about restoration companies in general, then made sure Aqua Guard Water Damage doesn't repeat them.
We'll show you the credentials before we show you the invoice, if that's what puts you at ease.
Shorter drive times matter most in the first hour after a loss, which is exactly when local staging pays off.
You get a written estimate before equipment turns on, not a surprise invoice after the fact.
Every job closes with a documented re-inspection, not a handshake and an invoice.
If our readings don't hit a safe drying standard on schedule, equipment stays running at our cost until they do — that's the bar we hold ourselves to.
The standard doesn't change based on job size — a single bathroom flood gets the same sign-off criteria as a full commercial loss.
Call +1-844-578-1604Our Concho service radius covers 73022, with trucks positioned to reach any address quickly, not just the neighborhoods closest to a single office.
We track call patterns by zip code across Concho to keep crew staffing matched to where emergencies actually happen.
"What stood out was how calm the technician stayed while explaining a genuinely stressful situation — that mattered more than I expected."
Renee A., Concho"A storm backed water into our finished basement and the crew classified it, extracted it, and had dehumidifiers running that same afternoon. The invoice matched the quote to the dollar."
Owen D., Concho"The sewage backup in our basement bathroom got the full PPE-and-disinfection treatment, and they walked me through exactly why certain materials had to go."
Fatima J., Concho"Every cost question got a straight answer, even the awkward ones, which is more than I can say for the last two contractors I dealt with."
Lucas P., Concho"Getting a daily drying log meant we always knew where the job stood instead of a vague verbal update."
Grace T., Concho"They sectioned off the wet area instead of shutting down the whole office during drying, which kept us operating almost normally."
Nathaniel W., Concho"A cracked supply line under our kitchen sink went unnoticed for days, and by the time we called, the subfloor was saturated. They only replaced what actually tested wet, not the whole floor."
Bianca H., Concho"They explained the crawl space drainage issue in plain terms instead of technical jargon, and fixed it on the spot rather than scheduling a separate trip."
Derek S., Concho"Our upstairs bathroom leaked into the kitchen ceiling below and the crew traced it back to a failed wax ring on the toilet, not just patched the visible ceiling stain."
Melissa C., Concho"Being out of town when it happened was stressful enough — having a crew that could work directly with our property manager made it manageable."
Victor N., Concho
